Guides and support
Track my order
Find your tracking link and the steps to follow if you need help.
Your order tracking starts in your inbox.
Once your order has been dispatched, look for the email containing the available tracking information. Its link lets you follow the stages reported for your order.
01
Find your confirmation
Search for “Pilates Douceur” in the inbox you used for the purchase, including your spam folder.
02
Open the dispatch link
The carrier may take a little time before showing the first tracking event. Check for updates using its link.
Can’t find your link?
Contact us with your order number and the email address used for the purchase. If you no longer have the number, give us your name and the approximate date of your order.
Tracking seems stuck?
Send us the last status shown and its date. If there is a mistake in the address, write to us as soon as possible: whether it can be changed depends on how far the shipment has progressed.