Frequently asked questions

Start by measuring your space and working out your storage needs. Then compare the dimensions, adjustments and included accessories on each product page. Our reformer guide helps you work through this comparison.

A foldable reformer can be stored away between sessions. Check its folded dimensions, its weight and the handling instructions specific to the model: a foldable reformer is still a piece of equipment to be moved with care.

A reformer has a moving carriage. A tower adds a vertical frame and attachment points, depending on the equipment. You will need to take into account the available height and the space needed around the machine. Check the exact configuration on the model’s product page.

The contents vary by model and variant. See the section listing the included items on the product page. A photograph may show the machine in use; it does not replace the list of contents.

Compatibility depends on the model and the part. Before choosing a spring, rope or strap, check the specifications of your equipment. If in doubt, contact us with the model name and the part reference you are looking for.

Note the dimensions of the room, the ceiling height and the passageways needed to bring the equipment in. Allow for the space needed to move around and use it, as given in its manual. Follow the manufacturer’s assembly and care instructions.

Email info@pilatesdouceur.com with your order number and the email address used for the purchase.

Open the link in your dispatch confirmation email. Our order tracking page explains how to find this information.

Standard delivery is free to 30 European countries, within 7 to 14 days. The full terms are on our Delivery page. Also check the details on the product page of the model you have chosen.

Keep the packaging and the items received. Contact us with your order number and a description of the problem; photos can help us understand it.