Terms of service

Last updated: 7 September 2026.

Seller and scope

Pilates Douceur is operated by Ecom Empire OÜ, registered in Estonia under number 16494984, with its registered office at Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia. Contact: info@pilatesdouceur.com. The shop offers Pilates equipment and accessories to customers in 30 European countries (the 27 EU member states, the United Kingdom, Switzerland and Norway).

Products, prices and orders

The specifications and contents of each offer are set out on the product page. Prices are shown in euros, including taxes according to the shop’s settings. The total amount shown before the order is confirmed prevails. The available payment methods are shown at checkout. You can review and correct your order before confirming it; a confirmation is sent to you by email.

Delivery

Standard delivery is free with no minimum order value. Free standard delivery to 30 European countries within 7 to 14 days. Estimated time from order to receipt. The daily order cut-off time is 10 am Paris time. See the shipping policy.

Withdrawal and returns

Consumers have a 14-day right of withdrawal from receipt. A commercial return option applies for 30 days, subject to the conditions of the returns policy, which also contains the model withdrawal form.

Legal guarantees

Consumers benefit from the legal guarantees of conformity and against hidden defects. The legal guarantee of conformity may be invoked against the seller for two years from delivery of the goods. For new goods, defects appearing during this period are presumed to have existed at the time of delivery, subject to the legal conditions. Repair or replacement under this guarantee is carried out free of charge for the consumer.

Use of the equipment

Follow the assembly, operating and maintenance instructions as well as the limits stated in the manual for each piece of equipment.

Complaints

For any complaint, email info@pilatesdouceur.com stating your order number. The mandatory provisions protecting consumers in their country of residence continue to apply.