Guides and support
Free delivery across Europe
From preparation to delivery, follow each step of your order.
01
Preparation
Your order is prepared for dispatch.
02
On its way
Free standard delivery: 7 to 14 days. Estimated time from order.
Pilates Douceur delivers to 30 European countries: the 27 EU member states, the United Kingdom, Switzerland and Norway. We do not deliver outside Europe. Prices are shown in euros (EUR).
Free standard delivery across Europe
Standard delivery is free on all orders, with no minimum spend.
Preparation and delivery times
Orders received before 10 am Paris time are processed on working days. Free standard delivery to all 30 countries within 7 to 14 days. Estimated time from order to receipt.
Working days are Monday to Friday, excluding public holidays. Orders received after 10 am or at the weekend are processed on the next working day. A public holiday or exceptional transport disruption may delay receipt. Your rights in the event of a delay continue to apply.
Tracking your order
Once your order has been dispatched, the available tracking information is sent to you by email.
Any questions?
Email info@pilatesdouceur.com with your order number.
Prepare for your equipment’s arrival.
Check the parcel dimensions and access routes before ordering a machine. If you have a particular constraint, contact us so we can confirm the conditions that apply to your model.